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World Class Support Overview

A team of experts, always available.


Our World Class Customer Support

Dedicated support staff that are proficient problem solvers. Put your trust in the hands of the experts at Hotwire Networks to ensure you get what you need.

24/7/365 World Class Support

Hotwire Networks take our customers seriously, along with their web hosting. We provide reliable, fast and knowledgeable assistance with a customer support team familiar with your network and hosting needs. We go above and beyond typical customer service.

Our skilled World Class Support Team is available 24 hours a day, 7 days a week, 365 days a year. Protecting our clients networks is a number one priority. Our SLA -- Service Level Agreements are routinely published so you can see and monitor the support metrics. We want you to know that we are here for you, all day, every day, every week.whenever you need us and even when you don't.

Our Promise To You

We are dedicated to providing a worthwhile experience for our clients – that begins with a good product, and continues with a team that can help you support it.

Our World Class Support Promise

Hotwire Networks has an outstanding reputation for going above and beyond with our cutting edge 24/7/365 World Class Support working in ultramodern data centers. Our highly skilled technicians and experienced sales personnel are ready to assist you or answer your questions. We are here for you, every day, all the time.

Our SLA (Service Level Agreements) create the security guarantee protecting your businesses. We are committed to stellar, reliable and secure customer service highlighted by our determination and firm belief in our World Class Support Promise. And it starts the second your order is placed.

World Class Support Benefits

Self Managed Server Support

Basic level support covers all the basics for those that have a smaller budget and don’t need much.

Core Managed Server Support

Mid-level support that adds additional security features and guaranteed response times.

Fully Managed Server Support

The full package for those that want the ultimate peace of mind – Core Managed plus additional security.

24/7/365 World Class Support

Dedicated, knowledgeable support staff available any time you need them.

99.99% Uptime Guarantee

Get peace of mind with 99.99% uptime and focus on what matters: growing your business.

Easily Accessible Metrics

Visibility to help you understand when things are going well or when there may be an issue.

Best Effort Support

The Hotwire Networks support team is best-in-class – we can help find a resolution to whatever issue you may be facing.

Our Best Effort

Hotwire Networks offer multiple options for fully managed hosting. In addition to our every day 24/7/365 World Class Support we have Best Effort Support. That means we will put our best effort into solving software, server or hardware problems, even if it is an issue not typically covered by our Manage Support. Come to us with any and all questions. We want our clients to have full customer service even when they choose a custom setup or 3rd party applications, products or software.

Hotwire Networks unrivaled availability, fast response and fast uptimes are part of our commitment to our clients. It is part of our World Class Promise and our SLA. We go even further with Best Effort Support. We are here, 24 hours a day to assist with questions. When a problem arises, rest assured, we are a phone call away.

Support Level Comparison

Three available options to provide what you need at a comfortable budget.

Our Support Level Comparison

Hotwire Networks offers three support options. Self Managed, Core Managed and Fully Managed. We offer different support levels because your support needs may be very different from the one person or business to the next person or business. Are you technologically savvy and know your way around computer systems? Then Self Managed may be the right choice but if you are not we offer a Fully Managed Support option and if you are somewhere in between, you might want to consider our Core Managed Support option.

Fully Managed, Self Managed and Core Managed all have our 99.99% uptime guarantee and World Class Support 24 hours a day, 7 days a week, 365 days a year. Additionally with all levels of support fully managed hardware & network infrastructure are included. Check out our chart below for the differences between all three levels of support. Find the right option for your needs.


Help Center

Find answers quickly, searching our Knowledge Base...

A quick search of our in-depth knowledge base makes it easy to find the help you need when you need it. Still, have questions? We’re always here to help.

Frequently Asked Questions

Below are common questions related to the support provided by Hotwire Networks.

Our support team is always available, 24/7/365 - feel free to reach out any time if you have questions.

Feel free to visit our Help Center here, fill out a help ticket here, or call us directly at 866-814-0770.

For the most urgent needs, feel free to call us directly. Otherwise, fill out a support ticket and we'll get back to you quickly.

Yes! The Hotwire Networks support team is always available, 24/7/365.

Hotwire Networks provides three options based on your level of experience and needs - compare the different options here:

Visit Our Help Center

Our online help center provides simple and fast access to many common questions.