Our Policies

Hotwire Networks

Hotwire Networks Hosting, Server & Development Service-Level Agreements

Our Guarantee for Dedicated Hosting and Virtual Private Server Clients

Hotwire Networks provides a competitive Service-Level Agreement (SLA) for Dedicated Server and VPS customers, including:

  5 to 30 Minute Response Guarantee, depending on contact method
  60 Minute Hardware Replacement Guarantee
  100% Network Uptime Guarantee

We back up our commitment with a promise: If we fail to meet the terms outlined in this Service Agreement, your account will be compensated for 5-times the extra delay time.