Our Support Level Comparison

Hotwire Networks

Our Support Level Comparison

Hotwire Networks offers three support options. Self Managed, Core Managed and Fully Managed. We offer different support levels because your support needs may be very different from the one person or business to the next person or business. Are you technologically savvy and know your way around computer systems? Then Self Managed may be the right choice but if you are not we offer a Fully Managed Support option and if you are somewhere in between, you might want to consider our Core Managed Support option.

Fully Managed, Self Managed and Core Managed all have our 99.99% uptime guarantee and World Class Support 24 hours a day, 7 days a week, 365 days a year. Additionally with all levels of support fully managed hardware & network infrastructure are included. Check out our chart below for the differences between all three levels of support. Find the right option for your needs.

Support Levels & Benefits

  Three Levels of Support
  Self Managed Server Support
  Core Managed Server Support
  Fully Managed Server Support
  24/7/365 World Class Support
  99.99% Uptime Guarantee
 

Support Level Comparison Chart

  Self Managed Core Managed Fully Managed
24/7/365 Support
Fully Managed Network Infrastructure
Fully Managed Server Hardware
24x7x365 Level 3 Technicians Access
System Level Graphing & Health Monitoring
System Level Notifications & Monitoring Alerts
99.9% uptime Service Level Agreements on items listed above
Full Support and Installation of Core Software Package
Core Operating System Patches & Updates
Security Enhancements
Full Web Server Support including Apache (Linux)
Initial Response Time Guarantee: 30 Minutes
5 minute Phone/Chat Initial Response Time Guarantee
24/7/365 Server Monitoring
Spam & Virus Protection
Free External Migrations
Best Effort Third Party Application Support
Full Control Panel Support
Control Panel Patches & Updates
Restrictions Apply