Your Account
 

My Account

Sign In


Terms of Use  -  Privacy Policy

Support Level Comparison Chart

Hotwire Networks offers three support options for any experience level and any need, from Self Managed to Fully Managed.

   

Self Managed

 

Core Managed

Recommended

Fully Managed

24/7/365 Support
Fully Managed Network Infrastructure
Fully Managed Server Hardware
24x7x365 Level 3 Technicians Access
System Level Graphing & Health Monitoring
System Level Notifications & Monitoring Alerts
99.9% uptime SLA's on items listed above
Full Support and Installation of Core Software Package  
Core Operating System Patches & Updates  
Security Enhancements  
Full Web Server Support including Apache (Linux)  
Initial Response Time Guarantee: 30 Minutes  
5 minute Phone/Chat Initial Response Time Guarantee  
24/7/365 Server Monitoring  
Spam & Virus Protection    
Free External Migrations    
Best Effort Third Party Application Support    
Full Control Panel Support    
Control Panel Patches & Updates    

Restrictions Apply

Visit Our Help Center

Our online help center provides simple and fast access to many common questions.