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Support Level Comparison Chart

Hotwire Networks offers three support options for any experience level and any need, from Self Managed to Fully Managed.


Self Managed


Core Managed


Fully Managed

24/7/365 Support
Fully Managed Network Infrastructure
Fully Managed Server Hardware
24x7x365 Level 3 Technicians Access
System Level Graphing & Health Monitoring
System Level Notifications & Monitoring Alerts
99.9% uptime SLA's on items listed above
Full Support and Installation of Core Software Package  
Core Operating System Patches & Updates  
Security Enhancements  
Full Web Server Support including Apache (Linux)  
Initial Response Time Guarantee: 30 Minutes  
5 minute Phone/Chat Initial Response Time Guarantee  
24/7/365 Server Monitoring  
Spam & Virus Protection    
Free External Migrations    
Best Effort Third Party Application Support    
Full Control Panel Support    
Control Panel Patches & Updates    

Restrictions Apply

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